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If you are not completely satisfied with your Silkzzz Duvet product, you may return it to us for a full purchase price refund. Unfortunately, we do not offer exchanges at this time and are unable to refund your shipping charges.
If you purchased your Silkzzz Duvet product(s) in store, please follow the store’s return policy.
If you purchased your product(s) online from silkzzz.com, please follow the return policy below.
To return your item(s):
Pack your item(s) in a padded envelope or box to prevent damage during shipping. Include your original proof of purchase, and the original Silkzzz Duvet product. Mail your return via the United States Postal Service (USPS). You will receive a confirmation e-mail when your return is processed.
Mail returns to:
P.O. Box 794478
Dallas TX, 75379
Your return will be processed within 30 days following our receipt. If you have any questions about your return, please contact Customer Service at: